Support Grid


This Support Grid is built for all the users of Burgate to find their way in the system but also is related to generic support questions to get everything set-up with HMRC and the numerous customs procedures used by the Government to make a successful customs declaration. 




SubjectCategoryDescriptionLink to page
CDS UK Trade Tariff Volume 3: Import Declaration Completion GuideCDSThis guide provides detailed completion instructions for data elements when making an import declaration to the Customs Declaration Service (CDS).Link
Customs Declaration Service Error CodesCDSThis list provides Customs Declaration Service error codes and their descriptions. It provides information on what the errors are and why they may be showing on your declaration.Link
Import goods into the UK: step by stepHMRCHow to bring goods into the UK from any country, including how much tax and duty you’ll need to pay and whether you need to get a licence or certificate.Link
LoginBurgateThis work instruction gives a brief overview on how to login to your Burgate tenant.Link
User roles, set-up and maintenanceBurgateThis work instruction gives a brief introduction to the standard roles in the system you can assign to the different users.Link
Roll-on Roll-off (RoRo) Ports in the UKHMRCLink
Documents, certificates and authorisations (DE 2/3) CDSProvides details of the relevant document codes, document status codes and details to be declared (for example, licences and certificates) in Data Element (DE) 2/3 of the customs declarationLink
Burgate data entry fields linked with CDS Data ElementsBurgateThis work instruction gives clear guidance on what is required to be entered in each field to be able to make a succesful customs declaration in CDS.Link
Commodity classification (DE 6/2, 6/14, 6/15. 6/16 and 6/17 )CDSThis work instruction gives you some high-level guidance on how to determine to correct commodity code naking use of the HMRC tarrifLink
UK Integrated Online TariffHMRCLook up commodity codes, import duties, taxes and controlsLink
Government Procedure Correlation Matrix (DE 1/10 and 1/11)CDSUse this table to check which data element (DE) 1/11 (3-digit additional government special procedure code) can be used with DE 1/10 (4-digit government requested procedure code).Link



Last updated

Last updated on 24 December 2021. For latest updates always visit the website as specified in the different links provided in the grid.